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| Recent Cataloging White Papers, Webcasts and Case Studies - ZDNet |
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| Live Webcast: The New World of Project-Based Work |
(Fri, 03 Sep 2010)
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| Help is just a mouse-click away!
Case studies show remote service delivery provides a trifecta of benefits for businesses. Customers are able to control costs and ensure on-time delivery while service providers have higher consultant productivity and lower attrition and consultants see less wear and tear from travel.
Join this live BNET Webcast with Jeanne Ulrich, managing director of SPI Research, to learn why remote service delivery is fast becoming the new industry trend and its key benefits.
Bring your questions to this live, interactive event to discover:
What market forces are driving remote service delivery
The benefits of remote service delivery
How service and project-driven organizations can take advantage of this new trend
A case in point: How Nextec gained from remote delivery
Register Today!
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| Video: Rapid Bottleneck Identification: A better way to do load testing |
(Mon, 05 Oct 2009)
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| Watch the free, on-demand video to learn how to easily launch a critical Web application. Ensuring good application performance is crucial, but time is short. How can you optimally test the application and still meet your deadlines? Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience. Developed through years of testing engagements across all types of platforms, the RBI methodology dramatically reduces load testing cycles while allowing moreand more thorough testing. Using this approach, organizations can improve application quality, enhance the customer experience, and lower the cost of deploying new systems. Watch now!
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| Integrating the Office SharePoint Server 2007 Business Data Catalog With SAP NetWeaver |
(Thu, 01 Oct 2009)
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| The level of integration between SAP Enterprise and Microsoft Office SharePoint Server 2007 has never been higher. Both systems now offer a common set of interfaces. These interfaces simplify communication, resulting in a significant decrease in the complexity of integration projects and an increase in new cross-system business scenarios. This white paper is part of a series that describes how to configure different cross-system integration scenarios for SAP Enterprise and Office SharePoint Server 2007. |
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| Configuring the Business Data Catalog |
(Thu, 01 Oct 2009)
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| Microsoft Office SharePoint Server 2007 deployments enables one to integrate data from Line-Of-Business (LOB) systems. Integrating business data into Office SharePoint Server 2007 implementation enables one to provide mission-critical analysis of data that is stored on external systems. This paper describes how to plan for business data catalog implementation, including connections, business data presentation, and user profiles. It also explains how to configure the business data catalog by creating connections, managed properties, and custom business data profiles, and supplementing user profile data. |
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| Integrating the Office SharePoint Server 2007 Business Data Catalog and SAP Enterprise for Search |
(Tue, 15 Sep 2009)
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| The integration between SAP Enterprise and Microsoft Office SharePoint Server 2007 has never been stronger. Both systems now offer a common set of interfaces that has simplified the communication between them. The result is a significant decrease in the complexity of integration projects, as well as the availability of many new cross-system business scenarios. This white paper is part of a series for configuring integration scenarios for SAP Enterprise and Office SharePoint Server 2007. |
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| Service Request Management: A Business Impact Assessment |
(Sat, 29 Aug 2009)
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| "Service Request Management" refers to the customer-facing requirements for publishing and actualizing IT services for IT's service consumers. This includes requirements to define, standardize and publish a consistent set of available services, as well as capabilities to support more efficient service delivery through various types of automation, most typically workflow-driven process automation. In other words, the catalog of services provided by an SRM system should ideally represent all business services provided by IT, including many that typically require a high degree of personal involvement, or a high human touch. |
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| Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management |
(Thu, 06 Aug 2009)
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| Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in development, or available to customers. One wouldn't know the recurring or nonrecurring product costs, the prices, or the sources of products and component assemblies. How could one even determine the support resources required for each product or the product's warranty options? This paper describes the IT Infrastructure Library (ITIL) Version 3 (V3) approach to service portfolio management. It examines the various components of the service portfolio, such as the service catalog. In addition, it discusses technologies available to develop and manage the service portfolio and to leverage the information contained in the catalog. |
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| Infomercati Modernizes and Automates Business Processes to Increase Operational Efficiency |
(Tue, 29 Apr 2008)
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| Infomercati is an obligatory association established in Italy under a 1996 law requiring creation and management of an information system for wholesale food and agriculture markets. Infomercati wanted to deploy a single tool for recording the prices of food and agricultural products, such as produce, fish, flowers, and meat and catalogue the prices recorded in order to compare price lists and permit statistical analysis. The challenge was to ensure rapid information availability outside of the association. Infomercati created the Infomercati SIMA system to centrally store data - including quantity, cost by product and zone, and the number of transactions per market - for all products sold on Italy's food and agriculture markets as well as implemented the Oracle platform for development of a Web-based open standard solution. |
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| E-Selling With mySAP CRM: 600,000 Items Cataloged Online |
(Thu, 27 Sep 2007)
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| Around the clock, quick, and easy with SAP: Since October 2001, customers throughout the world have been able to find out about the extensive product range provided by Lemforder International AG & Co. KG and place their orders online. Using mySAP Customer Relationship Management (mySAP CRM) and its e-selling capabilities, the Bremen, Germany-based company is breaking new ground in customer acquisition and retention. |
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| How to Develop a Service Catalog |
(Thu, 05 Jul 2007)
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| A Service Catalog is a listing of standard services that IT organizations provide to their customers. The Service Catalog is a foundation for defining services and communicating those services to the business. Service Catalog establishes a standard set of deliverables by creating business-oriented agreements associated with Service Levels and their costs. The purpose of a Service Catalog is to ensure delivery of a repeatable and standardized quality of customer service. |
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| Leveraging service catalogs to demonstrate the value of IT |
(Wed, 03 May 2006)
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| Service Catalogs offer IT the right structure to standardize and publish service fulfillment processes, determine the associated costs, and establish achievable service levels. Download this white paper from newScale, Inc. |
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| Quality Assurance in High Volume Document Digitization: A Survey |
(Tue, 02 May 2006)
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| Quality Assurance (QA) plays a critical role in high volume document digitization projects by making sure that the specified quality standard is reached under cost and time constraints. This paper takes a systematic view on this issue by summarizing and abstracting related existing work: quality bottlenecks and technical solutions throughout the whole processing pipeline, including cataloging, capture, image analysis and recognition, and error cascading; various strategies to conduct cost-effective QA, such as combination of auto-QA and manual QA, batch QA, special QA user interface, and open source QA. |
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| Integrating technology in the classroom |
(Tue, 21 Jun 2005)
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| Despite the investment of millions of dollars by school districts, a recent survey found that many students and teachers use their computers mainly for such basic tasks as e-mail and word processing. In this ZDNet audiocast, we discuss the challenge facing schools across the country as they grapple with how to integrate technology into classrooms and outline strategies for using computers to improve learning.
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