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| USATODAY.com Travel - Traveler's Aide |
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| Sound too good to be true? It's probably a glitch |
(Wed, 10 Oct 2007)
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| Question:I live in New Zealand, and recently my wife and I traveled to San Diego. We were extremely disappointed with Xpress Shuttle, an airport transportation operator.
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| Overbooked hotel can strike you out |
(Wed, 19 Sep 2007)
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| Question: A hotel customer made a reservation in August 2006, guaranteed with a credit card, for July 27-30, 2007, for the induction of Tony Gwynn into the Baseball Hall of Fame. But the hotel contacted her weeks before the event to tell her that it had been overbooked and couldn't honor her reservation.
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| Book hotel carefully: Photos might not give true picture |
(Tue, 04 Sep 2007)
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| Traveler's Aide column: What are your rights if you discover the photos on a hotel website don't really reflect the property? Linda Burbank intervenes on behalf of a frustrated traveler.
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| River cruise takes a detour on wheels |
(Tue, 21 Aug 2007)
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| Traveler's Aide column: When a French river cruise turns into a series of bus tours, a disgruntled passenger seeks compensation.
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| All aboard but your baggage |
(Sun, 05 Aug 2007)
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| Traveler's Aide column: When a traveler's request for a refund languishes for two years, consumer advocate Linda Burbank intervenes to find out why, and explains how you should document any correspondence when seeking compensation.
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