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| Recent Best Practices White Papers, Webcasts and Case Studies - ZDNet |
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| 3 Critical Security Products for the Price of Renewing Antivirus. Try FREE. |
(Wed, 08 Sep 2010)
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| Why renew your old antivirus when you can get total control of your network for the same price? Shavlik Net Chk® Protect offers faster, single-agent antivirus, automated, comprehensive patch management (including Microsoft and 3rd party patches), and centralized power management. You can save now with the special 3 for 1 offer and save later by driving up to $140 savings per machine with integrated power management. Click here for more information and to download a free 45 day trial. |
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| Norwich Union Life Transforms Its Business Change and IT Organisation |
(Tue, 07 Sep 2010)
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| Norwich Union Life (NUL) has grown rapidly through mergers and acquisitions to become a leading UK life and pensions business. NUL wanted to create a dynamic, flexible and professional business change and IT organisation, responsive to the needs of a fast-changing business. To master these problems NUL deployed IBM. An assisted transformation programme in which IBM Global Business Services consultants worked alongside NUL staff, transferring knowledge and skills, introducing best practice processes and methodologies and supporting key services. |
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| SAP Case Study: OCASA |
(Thu, 02 Sep 2010)
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| Organizacion Courier Argentina S.A. (OCASA) provides national and international logistics solutions with real-time tracking of all shipments all over the world. OCASA wanted to Provide support for both local and multinational business requirements and regulations for financial processes also they wanted to sustain company growth in a stable and profitable way. OCASA chose SAP Consulting to help implement the SAP Best Practices Baseline Package offering for an integrated Enterprise Resource Planning solution to satisfy short- and long-term needs. |
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| SAP Business Communications Management for Utilities |
(Wed, 01 Sep 2010)
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| Learn how utilities can improve customer service using SAP Business Communications Management. The software provides a flexible, multichannel, all-IP business communications platform that supports activities from contact centers to field operations. It is designed to work with SAP Customer Relationship Management.
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| Verizon Point of View The Business of Risk Management |
(Wed, 01 Sep 2010)
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| "The Business of Risk Management" is one in a series of Verizon perspective papers focusing on critical business issues confronting CIOs and other executives. The authors of this perspective note how "enterprises are recognizing the importance of managing all forms of riskand their interactionsin a structured way across the organization." As part of a series of Verizon perspective papers, this piece examines risk management issues confronting CIOs and other executives, and also reviews ways technology can help monitor, prioritize, and mitigate hazards.
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| International Retailer Contains Security Breach with Verizon Business Computer Forensic Services |
(Wed, 01 Sep 2010)
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| "Relying on a combination of sophisticated investigative tools and experienced analysts, Verizon Business forensic experts were able to locate the security breach, determine the scope, and locate the hacker responsible. But equally important was the forensic team's skill in coordinating with law enforcement to properly gather and preserve the evidence needed for prosecution."
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| 2010 Data Breach Investigations Report |
(Wed, 01 Sep 2010)
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| 2010 report with new findings from Verizon and the US Secret Service in this joint study and analysis of over 900 data breaches involving over 900 million compromised records. |
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| IBM and ITIL: Service Management Solutions |
(Mon, 30 Aug 2010)
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| This high-level Flash overview video shows how IBM can help you build your ITIL-based Service Management solutions. IBM and ITIL help enable you to: align your IT services with the current and future needs of your business and customers, improve the quality of the IT services you deliver, and reduce the long-term cost of IT services provisioning
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| Giva Case Study: Schulte Roth & Zabel |
(Mon, 30 Aug 2010)
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| Schulte Roth & Zabel is among the top 100 law firms in the world. The attorneys at SR&Z have access to many applications and services to keep them productive. If attorneys are not productive, then they may miss critical deadlines in litigation and securities. They also had low customer satisfaction with the internal help desk. SR&Z selected the Giva Service Management Suite to manage its internal IT help desk. Giva helped them to implement some help desk industry best practices, such as establishing service level agreements and root cause analysis for calls to the help desk. |
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| Asset Management in the Utilities Industry |
(Thu, 26 Aug 2010)
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| This paper reviews the trends and issues facing the utilities industry. It also discusses why and how asset and service management offers solutions for addressing these and other critical issues across the energy value.
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| ARCAD and the ITIL Framework |
(Wed, 25 Aug 2010)
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| All people live in an exciting time, with companies that are concerned about the effectiveness of their IT organization. These companies do not hesitate to take advantage of the best practices of the profession. Certainly, ITIL does not in itself provide anything that was previously unknown. Nor is ITIL the only best practices model - but it does exist, and it provides a common language for the different players. It also has the advantage of not being a strict set of rules, and it provides factors for improving organization when and where one need it. When start an ITIL implementation process, it is essential to sound out the tools. |
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| The Benefits of Investing in ITIL Advanced Certification |
(Wed, 25 Aug 2010)
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| The IT industry is in the midst of a transformation. "IT-Business Alignment" may now be a clichéd phrase, but the fact remains that IT organizations that have been historically 'Techno-Centric' are changing into 'Business-Centric' organizations. Rather than being a separate entity within the company, which in the past was considered an overhead, IT organizations are increasingly becoming service-aligned. This enables them to actually partner with the business and speak the business language, making the overall organization more effective. With the IT industry becoming increasingly service-aligned, organizations that perform IT Service Management well can stay a step ahead of competitors. ITIL is a descriptive set of best practices |
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| Best Practices When Integrating WS5000 Series Switch Into Existing Wired Networks |
(Wed, 18 Aug 2010)
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| Generally, wireless reference designs have addressed mobility, convenience, and flexibility, but have grossly broken the rules of wired reference design "Best Practices" that address scalability and resilience, making such designs unstable and poorly accepted in any large campus. Effective wireless networking depends on having are silent, well -designed and stable wired network foundation in place. This paper delves into many aspects of wired and wireless network design to allow for the smoothest implementations possible. |
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| Running and Optimizing the Business of IT : The SAP Best Practices Approach |
(Tue, 17 Aug 2010)
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| IT organizations are challenged to deliver effective services to constituents and end users who align with business priorities and who can change quickly to meet evolving requirements. At the same time, pressures continue for operational efficiency, cost containment, and a secure and reliable operations base. ITIL provides a widely adopted best practices approach to ITSM based on business and IT integration and featuring a comprehensive service management life cycle. SAP is taking a mainstream approach by basing its IT service optimization solutions on ITIL principles and by seeking to incorporate ALM and SOA enablement as major components. |
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| LotusLive Engage Security whitepaper: Why is security a competitive differentiator for LotusLive and LotusLive Engage? |
(Thu, 12 Aug 2010)
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| Security is a competitive differentiator for IBM's LotusLive and LotusLive Engage. Engage's business-ready security is based on a deep understanding of security and privacy best practices, in both IBM and Lotus. Our security controls provide privacy and controlled authorization to sensitive information while enabling business operations. Engage protects our customers' information through governance, tools, technology, techniques, and personnel, each of which is discuss in this document.
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